No, you can order what you need when you need it without a minimum requirement.
Our recommendation would be to integrate the pack cost into your average nightly rate. The objective is to surprise and delight with a convenient and thoughtful welcome. The relative low-cost then delivers a high emotional impact resulting in better reviews.
Yes. We use DPD so we recommend our customers download their app to ensure they have updates on expected shipments.
No. There's no fee, no need to set anything up, you can access our site and order as you wish.
No, there's no fee to join or start ordering from Guestpac.
We offer delivery to any address of your choice, but we currently do not offer any pickup options.
You can submit separate orders for each property! We're always looking to improve and simplify our ordering process for property owners - please let us know if this sounds like a good solution for you and keep your eyes peeled for future developments!
Yes, for each order you can add a gift message - due to our system allowing shipping to multiple addresses, please ensure you’ve specified the property on the gift message to ensure it’s sent to the correct location.
You can order up to six months in advance, or for the next day (for next day delivery, please ensure you complete checkout before **pm the day prior).
Chilled products are packed into thermally efficient pouches with cooling gel packs to maintain safe temperatures. Upon delivery, the chilled pouch should be removed from the outer case and placed in the fridge. We use DPD for their experience in handling food-safe delivery boxes for major meal box providers.
Each pack is carefully curated - see pack info.
Remove the welcome pack from the outer case and place in a visible location to surprise and delight your guests! If you have ordered a pack containing chilled items, place the pouch in the fridge (or remove the items and place them in the fridge).
If you have an issue with an order, or a query, please reach out to us via: support@guestpac.com.
Via DPD app select an option to leave in a safe place e.g. leave in front porch.
Not yet! But we are working on this to provide a friction-free solution! Watch this space….
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
